Whiplash Pain Center Privacy Policy
At Whiplash Pain Center, we understand that your health and personal information are private. This policy explains how we collect, protect, and use your information both when you visit our website and when you receive care at our clinics.
Information We Collect
We collect information to provide you with the best possible care and user experience. This includes:
- Health Information (PHI): Information you provide on intake forms, during evaluations, or through our patient portal. This is protected under HIPAA.
- Contact Information: Your name, email, and phone number when you request an appointment or sign up for updates.
- Digital Data: Technical information like your IP address, browser type, and cookies, which help us understand how visitors use our website.
How We Use Your Information
We use the information we collect for the following essential purposes:
- Clinical Care (Treatment): To provide, coordinate, and manage your chiropractic care and related services.
- Operations & Billing: To obtain payment for your healthcare services and to run our practice efficiently.
- Communication: To send appointment reminders, respond to your inquiries, or provide health-related updates.
- Website Optimization: To improve our website’s functionality and personalize your online experience.
SMS & Text Messaging
By providing your phone number, you consent to receive SMS communications regarding your appointments or clinic updates.
- Control: You can opt-out at any time by replying STOP. For help, reply HELP.
- Privacy: We do not share or sell your SMS consent or phone numbers with third parties for marketing purposes.
Your Rights Regarding Your Information
Whether it is your digital data or your medical records, you have specific rights:
- Access & Correction: You have the right to inspect and receive a copy of your medical and billing records. If you believe information is incorrect, you may request an amendment.
- Disclosure Accounting: You may request a list of certain disclosures we have made of your health information.
- Communication Preferences: You can ask us to contact you in a specific way (e.g., home vs. office phone) or request restrictions on how we use your data.
- Digital Opt-Out: You can set your browser to refuse cookies or unsubscribe from our emails at any time using the “unsubscribe” link.
Data Security & Sharing
We maintain strict administrative, technical, and physical safeguards to protect your information from unauthorized access.
- No Selling of Data: We do not sell your personal or health information to third-party marketers.
- Legal Requirements: We may disclose your information when required by law, such as for public health activities, workers’ compensation claims, or law enforcement oversight.
Complaints & Contact Information
If you have questions about this policy or believe your privacy rights have been violated, please contact us at (843) 279-3463 directly. You will not be penalized for filing a complaint.
Changes to this Policy
Please note that this Privacy Policy may change from time to time. While we expect most such changes will be minor, we will post any Policy changes on this page.